Managed Services

Polytechnic Consulting Group (PCG) provides comprehensive managed services designed to support, monitor, and protect mission-critical IT environments. We deliver help desk, Network Operations Center (NOC), and Security Operations Center (SOC) services to federal agencies, state and local governments, education institutions, and enterprise organizations—ensuring reliable operations, rapid issue resolution, and continuous security oversight.

    • Tier 1–3 end-user support for incidents, service requests, and access issues

    • Remote and on-site technical support for desktops, laptops, mobile devices, and peripherals

    • User account, identity, and access support (passwords, MFA, permissions)

    • Application and productivity tool support (email, collaboration platforms)

    • Ticket management, prioritization, and resolution aligned to ITIL best practices

    • Knowledge base creation and documentation for consistent service delivery

    • Escalation management and coordination with internal IT teams and vendors

    • Service level tracking and performance reporting

    • 24x7 monitoring of network, server, and cloud infrastructure

    • Network performance monitoring and fault detection

    • Incident detection, triage, and escalation for infrastructure issues

    • Patch, update, and configuration change coordination

    • Availability, capacity, and performance reporting

    • Support for firewall, router, switch, and wireless environments

    • Coordination with carriers, ISPs, and third-party providers

    • Operational documentation and runbook development

    • 24x7 security monitoring and alert triage

    • Log aggregation, analysis, and correlation across systems and applications

    • Incident response coordination and containment support

    • Threat detection and investigation support

    • Vulnerability management support and remediation tracking

    • Integration with SIEM, EDR, and security tooling

    • Security event reporting and metrics

    • Support for compliance, audit, and incident documentation

    • 24x7 monitoring and operational support for cloud and hybrid environments

    • Cloud infrastructure management across compute, storage, networking, and identity

    • Incident detection, response coordination, and escalation

    • Cloud security monitoring and baseline enforcement

    • Patch and update coordination for cloud-based systems and workloads

    • Identity and access management (IAM) support, including least-privilege enforcement

    • Cloud configuration management and change coordination

    • Backup, recovery, and disaster recovery support

    • Performance, availability, and capacity monitoring

    • Cost optimization and usage monitoring (FinOps support)

    • Cloud logging, visibility, and reporting

    • Coordination with cloud providers and third-party vendors

Let’s build the right solution together.

Connect with Polytechnic Consulting Group

By combining thought-leading innovation, certified expertise, and strong technology partnerships, Polytechnic Consulting Group (PCG) provides a multi-disciplinary approach to solving complex, mission-critical challenges and delivering measurable outcomes. How can PCG support your mission?

Contact Us today: info@polytechnicconsulting.com